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Jonathan 020's avatar
Jonathan 020
Explorer | Level 3
2 years ago

My upgrade didn't go through. How can I manually pay for my account?

A few days ago Dropbox was supposed to debit the monthly payment from my account, but this was not possible at the time because I did not have the money in it. How can I manually pay for my subscription, which will then automatically be deducted from my account?

Billing
Payments
Plans
upgrades

5 Replies

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    If you've not yet been auto downgraded Jonathan 020 don't panic - it will try again in a few days 🙂

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Jonathan 020, if you're using more space that what's allowed for the free plan, you'll see that you'll start getting messages that syncing has stopped.

     

    You can also keep an eye on the plan tab of your account settings; it will show you which plan you're on.

  • Superspace's avatar
    Superspace
    New member | Level 2
    2 years ago
    I am stick on payment page as I enter my card detilas and clicking procced. I am stick on the same page
  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    2 years ago

    Have you tried clearing your cache? Using a different browser or an incognito window?

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