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DKBCUBUFF's avatar
DKBCUBUFF
New member | Level 2
2 years ago

My upgrade in July is no longer on my account, why?

In July, I paid $$ for an annual upgrade from a Basic account (going from 2GB to 2000 GB).  Now it says I only have 2GB.  How does one contact this company for resolving this issue?

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi DKBCUBUFF, thanks for bringing this to our attention.

     

    Do you see any confirmed payments (with an invoice and receipt) on this page on your account?

    Did you upgrade via the Dropbox site directly, or via the mobile app? According to your bank statement, were you charged by Dropbox, iTunes or Google Play?
     

    This will help me to assist further!

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