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Need a refund of a yearly plan to change it to monthly
Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information would I need to share?
Just select Account followed by Get help with other issue.
31 Replies
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- We still have 2 months of service that haven’t been refunded . I have proof that I didn’t even use the service with the “what is your company name” screen shot
- Thanks, Rich. I just did this but there was no indication that my "email" was sent. This company sucks. So many misdirections and hoops to jump through to get nowhere.
Thanks. I did receive an email verifying that my message was received by Dropbox Support.
How did you do this? Im clicking and cannot find the releavant links
furniturePMwrote:It took a lot of clicking but I managed to find where to cancel my trial and request a refund.
It was a lot easier than i thought and the $750 is back in my account.
You really have to look for where to do this in your account settings.
I no longer have an account so I'm afraid I can't walk you through it. It took me about 15-20 minutes to figure out where to find a request to cancel. Once I submitted the request it was effortless, I received a confirmation to cancel from Dropbox and the money was back in my account. I wish they made it easier to find the link but that is probably purposely designed.
- rob, please help me check for a refund. i don’t intend to use dropbox. i don’t understand dropbox either especially the business. i am just charged today and within this day an hour im asking for a refund. i am single mom of 2 kids and i can’t afford to waste a hefty 750. please please help me. i’m begging. i have no idea where to get my money for my kids this month. please.
- Mark
Super User II
You need to log a ticket as has been stated already.
You can do that at www.dropbox.com/support
You can then track at http://dropbox.zendesk.com - 7789224
7789249
7789447
7789504
mark help.
