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Forum Discussion
dawn wolfe
2 years agoNew member | Level 2
Need help with getting a refund
I have been charged $864 for subscription I canceled a year ago AND I was just charged again for this amount. None of the solutions in the customer support section of the admin are working. I need to talk to someone to resolve this. I paid with paypal. At this point, this is fraud as all the "solutions" on your customer support page take me in circles. Your chat was unhelpful too. The customer support phone # in the paypal record says to contact customer support for an auto call-back. That is what I want. I have NEVER had such a frustrating experience to cancel this.
- Jay
Dropbox Staff
Hi dawn wolfe, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress.
- dawn wolfeNew member | Level 2
I havent used this account in years but keep getting charged ($854!) I dont even know what kind of account this was as I dont use it and canceled it I dont see help or customer support--I really need to talk to someone. I am going to complain to my credit card company as it seems like your company is making it impossible to cancel. Terrible experience.
- dawn wolfeNew member | Level 2
I need assistance now!!!!!
- dawn wolfeNew member | Level 2
I just got an auto email from customer support saying they dont monitor emails and go to the community!!!!! this is rediculous
- dawn wolfeNew member | Level 2
I opened incognito window per your instructions and there is no "other" option--I need to talk to someone NOW
- Jay
Dropbox Staff
Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
I've located your ticket on the system and have responded to your message. Please could you reply to the email as soon as possible.
- dawn wolfeNew member | Level 2
me too!!!! I have now been charged $864 for 2 years for dropbox which i canceled. There is evidently NO customer support. I need to file a credit card/paypal fraud claim I guess. This STINKS!!!!
- Walter
Dropbox Staff
Hey dawn wolfe - did you try Jay's suggestion to contact our support team directly for further assistance?
- dawn wolfeNew member | Level 2
if there was actually a way to contact customer service this might have been helpful---but there is no way to actually contact them!
- dawn wolfeNew member | Level 2
me too!!!!!!!
- dawn wolfeNew member | Level 2
I need to talk to an actual person--it is unaceptable to make canceling so difficult that "customers" give up and you just keep charging them. You just charged me $864 for 2 years--a total of $1720 erroniously. this is absolutely fraudulent.
- dawn wolfeNew member | Level 2
I also am dealing with the same fraud!!!!
- dawn wolfeNew member | Level 2
me too! I cannot get a hold of anyone--just get emails that say go to the customer support page. I am being fraudulently charged $864 a year!!!!
- dawn wolfeNew member | Level 2
there is no way to contact them!!!!!! please please help--is there an email to someone that can in customer support? is there any way to get a response from ANYONE?
- dawn wolfeNew member | Level 2
I am going to try dropbox legal department as this is fraud.
- dawn wolfeNew member | Level 2
my exact experience. total fraud.
- terijolcHelpful | Level 5Exactly! You just go around and around and around messaging and clicking and selecting and searching but never get anywhere. I’d be furious if I were you! That’s a BIG charge!
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