Forum Discussion

dawn wolfe's avatar
dawn wolfe
New member | Level 2
2 years ago

Need help with getting a refund

I have been charged $864 for subscription I canceled a year ago AND I was just charged again for this amount. None of the solutions in the customer support section of the admin are working. I need to talk to someone to resolve this. I paid with paypal. At this point, this is fraud as all the "solutions" on your customer support page take me in circles. Your chat was unhelpful too. The customer support phone # in the paypal record says to contact customer support for an auto call-back. That is what I want.  I have NEVER had such a frustrating experience to cancel this.   

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi dawn wolfe, thanks for bringing this to our attention.

     

    As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.

     

    You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.

     

    Keep me updated with any progress.

    • dawn wolfe's avatar
      dawn wolfe
      New member | Level 2

      I havent used this account in years but keep getting charged ($854!) I dont even know what kind of account this was as I dont use it and canceled it I dont see help or customer support--I really need to  talk to someone. I am going to complain to my credit card company as it seems like your company is making it impossible to cancel. Terrible experience.

    • dawn wolfe's avatar
      dawn wolfe
      New member | Level 2

      I just got an auto email from customer support saying they dont monitor emails and go to the community!!!!! this is rediculous

    • dawn wolfe's avatar
      dawn wolfe
      New member | Level 2

      I opened incognito window per your instructions and there is no "other" option--I need to talk to someone NOW

      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

         

        I've located your ticket on the system and have responded to your message. Please could you reply to the email as soon as possible.

  • dawn wolfe's avatar
    dawn wolfe
    New member | Level 2

    me too!!!! I have now been charged $864 for 2 years for dropbox which i canceled. There is evidently NO customer support. I need to file a credit card/paypal fraud claim I guess. This STINKS!!!!

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff

      Hey dawn wolfe - did you try Jay's suggestion to contact our support team directly for further assistance?

      • dawn wolfe's avatar
        dawn wolfe
        New member | Level 2

        if there was actually a way to contact customer service this might have been helpful---but there is no way to actually contact them!

  • dawn wolfe's avatar
    dawn wolfe
    New member | Level 2

    I need to talk to an actual person--it is unaceptable to make canceling so difficult that "customers" give up and you just keep charging them. You just charged me $864 for 2 years--a total of $1720 erroniously. this is absolutely fraudulent.

  • dawn wolfe's avatar
    dawn wolfe
    New member | Level 2

    me too! I cannot get a hold of anyone--just get emails that say go to the customer support page. I am being fraudulently charged $864 a year!!!!

  • dawn wolfe's avatar
    dawn wolfe
    New member | Level 2

    there is no way to contact them!!!!!! please please help--is there an email to someone that can in customer support? is there any way to get a response from ANYONE?

    • dawn wolfe's avatar
      dawn wolfe
      New member | Level 2

      I am going to try dropbox legal department as this is fraud.

  • terijolc's avatar
    terijolc
    Helpful | Level 5
    Exactly! You just go around and around and around messaging and clicking and selecting and searching but never get anywhere. I’d be furious if I were you! That’s a BIG charge!

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