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Mark10000's avatar
Mark10000
New member | Level 2
2 years ago

No Live Person To Reach By Phone for a refund?

Why is it when you call this company all you get is a recording to go their website? Just a big runaround going in circles? This company stole $319 out of my account! I did not sign up for this service! This company is a criminal organization. I've been reading on line how they have done this to countless others! I filled out the form on line for refunds and of course no response. What am I supposed to do to get my money back?!?

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II

    Dropbox has live support for paying users which you can access at www.dropbox.com/support. If you are calling a number for Dropbox please note its likely to be a fake one (so be careful of costs) as Dropbox phone support numbers are not public. 

     

    What I'd say in terms of the charge on your card is how did they get the card details? If YOU didn't give them it somebody else has. Thats the ONLY way they can charge you. And if that's the case the issue isn't with Dropbox its your card companies - you need to call them to report fraud. 

    • Mark10000's avatar
      Mark10000
      New member | Level 2

      I went to their website to and started to sign up a month ago and when I saw they were trying to charge me $300 and that this was a rip off company I didn't complete the form and didn't put in my credit card information. What kind of company doesn't have a phone number? An illegitimate, shady, criminal company, that's what kind of company. 

      • Mark's avatar
        Mark
        Icon for Super User II rankSuper User II

        Mark10000 wrote:

        What kind of company doesn't have a phone number? An illegitimate, shady, criminal company, that's what kind of company. 


        Or the majority or online tech companies. Google, Facebook, Instagram, Hotmail etc. 

         

        As I said - the only way Dropbox can get access to card details is by somebody giving them to them. So, if your plan at www.dropbox.com/account/plan shows anything other than 'Basic' you have done that and you need to follow the Refund links. If you DIDNT then you need to speak to your card company. 

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