Forum Discussion

ChristopherC's avatar
ChristopherC
New member | Level 2
2 years ago

No longer have access to the email to login and cancel my subscription

Hi all,

 

I recently noticed that I'm still being charged for a yearly Dropbox Plus plan I thought I'd cancelled years ago. Unfortunately, I no longer have access to the email address I used to log into that account, so there's no way to get in to cancel the plan or ask for support. I beliece I still remember the password for the account but cannot access the 6-digit code they're sending me to the email address / username. Could someone from Dropbox please help me?

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Sorry to see you're in this situation, ChristopherC.

     

    In this case, it would be easier to cancel the subscription, so I would suggest opening a ticket with our support team directly.

     

    To do so, open a private browsing/incognito window and go to this page, fill out the form and submit your request.

     

    Once you have your ticket number, please send it along to us as well.

     

    Thanks!

    • ChristopherC's avatar
      ChristopherC
      New member | Level 2

      Thank you, Hannah! I just filled out the form and received this support ticket number: 23265447

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey ChristopherC, thank you so much for the ticket number! 

         

        I was able to locate it on our system, and can reassure you that an agent will be on it as soon as possible.

         

        Thanks for your patience, let us know if you need anything else!

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