I get this error everytime I click on upgrade account link -- " Error (500) Something went wrong. Don't worry, your files are still safe and the Dropbox team has been notified. Check out our Status Page to see if there is a known incident, our Help Center and forums for help, or head back to home. " Please let me know how to upgrade

Hi,I'm trying to update my payment info but DropBox isn't accepting it. I've checked with the bank and there is no problem with the card. I've been trying to get help from the Chatbot but it is totally confused and useless. Until I update my payment I can't get customer support so I'm stuck. Ideas? I'm literally trying to give them money so I don't lose all my files and I can't. Thanks!

Hi! I am unable to upgrade my account to Dropbox Plus. I have tried several times over the course of a few weeks – and with different web browsers (Chrome, Firefox & Safari), but the payment doesn't go through and loads and then says the following: "You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support". I have tried several web browsers, different connection servers, waited longer than 24 hours per each attempt, have sufficient funds in my bank account, etc, etc and spoke to someone at support a week ago and was told I would be emailed and wasn't. I have added screenshots below: Screenshot 2 shows the spinning wheel, and it goes from Screenshot 1 to Screenshot 2 and then to Screenshot 3 after just 1 attempt to make a payment. If someone could get back to me, I would greatly appreciate it

Hey aanimesh, thanks for bringing this to our attention today. Can you please send me a screenshot of the error message, so I can check it out? Just make sure you hide any personal info. And in the meantime, try to upgrade again, using a different browser, or an incognito/private browsing window, to see if that helps. Thanks!

clicking on upgrade takes me to this: here also clicking on upgrade plan takes me to same error.Can I please get a number where I can get a quick resolution. I have been a paid member and want to pay so I should be able to get phone support.

Hi aanimesh, is your personal account currently linked to a work account? Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.

Not able to upgrade account | The Dropbox Community

19 Replies

Hannah
Dropbox Community Moderator
4 years ago
Hey aanimesh, thanks for bringing this to our attention today.

Can you please send me a screenshot of the error message, so I can check it out?

Just make sure you hide any personal info.

And in the meantime, try to upgrade again, using a different browser, or an incognito/private browsing window, to see if that helps.

Thanks!
aanimesh
Explorer | Level 3
4 years ago
clicking on upgrade takes me to this:

here also

clicking on upgrade plan takes me to same error.
Can I please get a number where I can get a quick resolution. I have been a paid member and want to pay so I should be able to get phone support.
Jay
Dropbox Community Moderator
4 years ago
Hi aanimesh, is your personal account currently linked to a work account?

Currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
mmdbassett
New member | Level 2
4 years ago
Hi,
I'm trying to update my payment info but DropBox isn't accepting it. I've checked with the bank and there is no problem with the card. I've been trying to get help from the Chatbot but it is totally confused and useless. Until I update my payment I can't get customer support so I'm stuck. Ideas? I'm literally trying to give them money so I don't lose all my files and I can't.

Thanks!
Magnetude
New member | Level 2
4 years ago
Hi!

I am unable to upgrade my account to Dropbox Plus. I have tried several times over the course of a few weeks – and with different web browsers (Chrome, Firefox & Safari), but the payment doesn't go through and loads and then says the following: "You’ve made too many billing attempts. Please try again in 24 hours, or contact support at dropbox.com/support".

I have tried several web browsers, different connection servers, waited longer than 24 hours per each attempt, have sufficient funds in my bank account, etc, etc and spoke to someone at support a week ago and was told I would be emailed and wasn't.

I have added screenshots below:

Screenshot 2 shows the spinning wheel, and it goes from Screenshot 1 to Screenshot 2 and then to Screenshot 3 after just 1 attempt to make a payment.

If someone could get back to me, I would greatly appreciate it
Megan
Dropbox Community Moderator
4 years ago
Hi mmdbassett, let's see what we can find about this, together.

Do you get any errors when trying to update your billing info? If so, what are they?

Also, have you upgraded your account through Dropbox, or an in-app store like Apple, or Google?

Let me know more, and we'll take it from there.
Megan
Dropbox Community Moderator
4 years ago
Hi Magnetude, welcome to our Community!

I have gone ahead, and created a new ticket number for you, in order for us to look into this.

Feel free to reply back to me, and I'll be happy to investigate further.

Thank you!
Shellygraves
Explorer | Level 3
3 years ago
Dropbox says I need more space but doesn’t let me upgrade. It just sits there “thinking” before I add my card info. Help please.
Megan
Dropbox Community Moderator
3 years ago
Hey Shellygraves, welcome to our Community!

Are you using the website or mobile app in order to upgrade your account? If you use the website, have you tried a different browser, or an incognito tab on your current one?

Let me know, and we'll take it from there!
siwest_1
New member | Level 2
2 years ago
I'm trying to upgrade my account since I need more storage. But it doesn't go through, tried two different cards and nothing works. What do I do?