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Forum Discussion

BrianC1's avatar
BrianC1
Explorer | Level 3
3 years ago

Not getting the Professional Plan I paid for

I paid for the Professional plan yet still shows up as Basic and only 2GB vs the Professional of 2TB.

Since my account says basic I can't request for an actual agent outside of sales that can actually help me.

It is very difficult just to get an answer to resolve my issue.

 

I need help and very frustrated! 

Happy Holidays

 

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Dropbox Pro
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upgrades
  • Nancy's avatar
    Nancy
    3 years ago

    Hi again, BrianC1! Thanks for the extra info. 

     

    If you want, I can open a ticket for you instead and look into your account directly, so that we can get this sorted. 

     

    Let me know if that’s OK, and I can message you to the email address that’s linked to your forum profile here.

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey BrianC1, sorry to see you're having trouble with your subscription.

       

      How did you upgrade your account? Through our mobile app (with iTunes/GooglePlay) or directly through our website?

       

      This info will allow me to assist you further.

       

      Thanks.

      • BrianC1's avatar
        BrianC1
        Explorer | Level 3
        3 years ago

        Hi Hannah,

         

        Direct through website.

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