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Paul700's avatar
Paul700
New member | Level 2
2 years ago

Paid for an upgrade but it isn't on my account

My subscription is showing as Basic package and it is showing as full. I have deleted nearly everything and it is still showing as full. I upgraded to Dropbox Plus Annually earlier this year and my account shows this subscription is valid until 18th April 2023. I do not have the card that i paid the subscription on anymore but it was via my iTunes account.

Billing
Payments
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upgrades

1 Reply

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Paul700, thanks for bringing this to our attention.

     

    Could you check if there are any payments on your account here?

     

    Does it show an active subscription on your plan?

     

    This will help me to assist further!

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