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Forum Discussion
Paid for an upgrade but not delivered
After receiving numerous messages form Dropbox to upgrade to more space I decided to do so and paid via an electronic bank transfer. I have never received the extra space but do receive messages saying I am not using it. I cannot see how to access it as no matter what account I sign into it is not there. How do I see what account it has been credited to and how can I access it.
I have been on to the self-help platform but as this was an eft payment and not a card payment I cannot progress past a specific point using that platform. Where to from here??? Is there a human out there that can help and who won't just direct me back to the self-help or the community forums.
- Walter
Dropbox Staff
Hi there maNkunzi, sorry to hear you're having issues with this.
When you say you paid via an electronic bank transfer, could you clarify if you used a credit or debit card or maybe PayPal or another way?
Did you upgrade through the website directly or via the app store on a mobile device?
Last but not least, are you 100% certain that you upgraded your Dropbox account? I'm only asking because Dropbox doesn't currently support EFT payments.
Let me know more and we'll take it from there.
Hi. I have the 12 digit number on my bank statement. This was done in June so can't remember the details of how payment was made but the payment has come off the account and it appears as if it went straight to Dropbox
I would say on the website as I do not have the mobil app
- Walter
In that case, have you tried the look up tool to find the email address that's associated with the charge in question maNkunzi?
Is it an exact match with the one you see in your account's settings?
