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DS Griff's avatar
DS Griff
Explorer | Level 3
3 years ago

Paid for Plus Plan but Account Didn't Upgrade

Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?
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23 Replies

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  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi DS Griff, thanks for bringing this to our attention.

     

    According to your bank statement, were you charged by Google Play?

     

    Is the email address on the Dropbox mobile app the same as the one you're logged into on the site now?

     

    This will help me to assist further!

  • murtazadfs52's avatar
    murtazadfs52
    Explorer | Level 3
    3 years ago

    Hi there. I resubsribed for my plus plan through Google recently but my account is still not upgraded. I looked around trying to submit a direct ticket to support but there wasn't any either. Any advice?

  • DS Griff's avatar
    DS Griff
    Explorer | Level 3
    3 years ago
    Thanks for getting back to me. Yes, I received messages that my account has been charged from both Google and my bank. And yes, this is the same email as my Dropbox account
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    DS Griff, in order to look into this matter in more detail, would it be possible to reach out to the email associated with your forum profile?

  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Thanks, I've sent you an email, feel free to reply to it when you get a chance!

  • DS Griff's avatar
    DS Griff
    Explorer | Level 3
    3 years ago
    Thanks, I've sent you a reply. Please take a look at your convenience.
  • murtazadfs52's avatar
    murtazadfs52
    Explorer | Level 3
    3 years ago

    I want an answer where my money is gone. Done the payment but not upgraded yet. 
    Please do Something 
    i can not find any way to solve 
     
  • Jay's avatar
    Jay
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    3 years ago

    Hi murtazadfs52, did you upgrade via the site or the Dropbox mobile app?

     

    According to your bank statement, were you charged by Dropbox, iTunes or Google Play?

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