Forum Discussion

Bxken2's avatar
Bxken2
Explorer | Level 3
12 months ago

Paid for upgrade, but it doesn't reflect on my account

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff

    Hi Bxken2, and thanks for your post! 

     

    How exactly did you upgrade your Dropbox account? Did you do it via the Dropbox website, or via iTunes/Google Play? 

     

    Did you receive a receipt in your Dropbox email address after completing the transaction?

     

    Also, what do you mean when saying you've been locked out?

     

    Let me know.

    • Bxken2's avatar
      Bxken2
      Explorer | Level 3
      Hi Nancy,

      I did it through ITunes and got a receipt. I have been told I can’t access half of my images is what I mean - apologies. I cannot find an email from Dropbox however I paid $182 for the year in December
      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the updates, Bxken2! If you haven’t tried these steps, I suggest giving them a go. Do they seem to help?

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