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Forum Discussion

Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago

Paid for upgrade, but it doesn't reflect on my account

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?

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Dropbox Plus
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15 Replies

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  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi Bxken2, and thanks for your post! 

     

    How exactly did you upgrade your Dropbox account? Did you do it via the Dropbox website, or via iTunes/Google Play? 

     

    Did you receive a receipt in your Dropbox email address after completing the transaction?

     

    Also, what do you mean when saying you've been locked out?

     

    Let me know.

  • Bxken2's avatar
    Bxken2
    Explorer | Level 3
    2 years ago
    Hi Nancy,

    I did it through ITunes and got a receipt. I have been told I can’t access half of my images is what I mean - apologies. I cannot find an email from Dropbox however I paid $182 for the year in December
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Thanks for the updates, Bxken2! If you haven’t tried these steps, I suggest giving them a go. Do they seem to help?

  • Bxken2's avatar
    Bxken2
    Explorer | Level 3
    2 years ago
    Yes I have tried these steps and it isn’t working. Could you please restore it?
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    I can’t take any actions on your Dropbox account I’m afraid, or see any details on the forum. 

     

    I can log a ticket for you though to check this internally. Do you have access to the email address showing here?

  • Bxken2's avatar
    Bxken2
    Explorer | Level 3
    2 years ago
    Yes I do have access to this email
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Lovely! I’ve logged a ticket for you. Please reply back to it, when possible.

  • Bxken2's avatar
    Bxken2
    Explorer | Level 3
    2 years ago
    Hi, I haven’t received anything
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Did you check your email’s spam folder and added no-reply@dropbox.com to your email contacts? That may help.

  • Bxken2's avatar
    Bxken2
    Explorer | Level 3
    2 years ago
    Both have not worked. Am I able to call someone to have it fixed?

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