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Forum Discussion

Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago

Paid for upgrade, but it doesn't reflect on my account

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hi Bxken2, and thanks for your post! 

 

How exactly did you upgrade your Dropbox account? Did you do it via the Dropbox website, or via iTunes/Google Play? 

 

Did you receive a receipt in your Dropbox email address after completing the transaction?

 

Also, what do you mean when saying you've been locked out?

 

Let me know.

  • Bxken2's avatar
    Bxken2
    Explorer | Level 3
    2 years ago
    Hi Nancy,

    I did it through ITunes and got a receipt. I have been told I can’t access half of my images is what I mean - apologies. I cannot find an email from Dropbox however I paid $182 for the year in December
    • Nancy's avatar
      Nancy
      Icon for Dropbox Community Moderator rankDropbox Community Moderator
      2 years ago

      Thanks for the updates, Bxken2! If you haven’t tried these steps, I suggest giving them a go. Do they seem to help?

      • Bxken2's avatar
        Bxken2
        Explorer | Level 3
        2 years ago
        Yes I have tried these steps and it isn’t working. Could you please restore it?

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