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Forum Discussion

Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago

Paid for upgrade, but it doesn't reflect on my account

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?
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Nancy's avatar
Nancy
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

I can’t take any actions on your Dropbox account I’m afraid, or see any details on the forum. 

 

I can log a ticket for you though to check this internally. Do you have access to the email address showing here?

Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago
Yes I do have access to this email
  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Lovely! I’ve logged a ticket for you. Please reply back to it, when possible.

    • Bxken2's avatar
      Bxken2
      Explorer | Level 3
      2 years ago
      Hi, I haven’t received anything
      • Nancy's avatar
        Nancy
        Icon for Dropbox Community Moderator rankDropbox Community Moderator
        2 years ago

        Did you check your email’s spam folder and added no-reply@dropbox.com to your email contacts? That may help.

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