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Forum Discussion
Paid for upgrade, but it doesn't reflect on my account
I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?
Yes I do have access to this email
Nancy
Dropbox Community Moderator
Dropbox Community ModeratorLovely! I’ve logged a ticket for you. Please reply back to it, when possible.
- Hi, I haven’t received anything
- Nancy
Did you check your email’s spam folder and added no-reply@dropbox.com to your email contacts? That may help.
- Both have not worked. Am I able to call someone to have it fixed?
- Jay
Hi Bxken2, currently, we only provide incoming phone support for team admins of Dropbox Business subscriptions.
If you're not seeing the email, it's possible that it might be blocked by your email provider. Please could you try contacting them in order to see if the email was blocked?
- I cannot as it is linked to my work email. Can I change the email address?
- Jay
It wouldn't be possible to change that without first getting an email from yourself.
In this instance, you'll need to contact support directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Make sure to pick an email to which you can receive and send emails from. - I have put in my email address and that I paid with Apple Pay and it has no option to send an email. Just to pay again. Which I don’t want to do
- Jay
Since you upgraded via iTunes, try contacting them regarding a refund for the upgrade, and then you can try to upgrade via the Dropbox site directly.
