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Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago

Paid for upgrade, but it doesn't reflect on my account

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?
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Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago
I cannot as it is linked to my work email. Can I change the email address?
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

It wouldn't be possible to change that without first getting an email from yourself.

 

In this instance, you'll need to contact support directly by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.


Make sure to pick an email to which you can receive and send emails from.

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