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Forum Discussion

Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago

Paid for upgrade, but it doesn't reflect on my account

I paid for plus for the year and then it never updated and now I’ve been locked out. I don’t want to have to pay again - any advice?
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Bxken2's avatar
Bxken2
Explorer | Level 3
2 years ago
I have put in my email address and that I paid with Apple Pay and it has no option to send an email. Just to pay again. Which I don’t want to do
Jay's avatar
Jay
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Since you upgraded via iTunes, try contacting them regarding a refund for the upgrade, and then you can try to upgrade via the Dropbox site directly.

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