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Paid subscription but loss files and now on basic plan.
I have been paying for extra storage for years, and just paid again a month ago. Signed in today to find I have the basic plan and no files are all. Can't access support because my subscription packa...
Hey ChristineK17, sorry to hear about this.
Do you happen to have another Dropbox account perhaps, associated with a different email address of yours?
Also, can you clarify if you had upgraded your account via the website or if it was through the app store on a mobile device?Thanks!
Walter
Dropbox Staff
Dropbox StaffHey ChristineK17, sorry to hear about this.
Do you happen to have another Dropbox account perhaps, associated with a different email address of yours?
Also, can you clarify if you had upgraded your account via the website or if it was through the app store on a mobile device?
Thanks!
Yes, thanks, it seems that my account email address for logging in was not the one that all my Dropbox correspondence uses, nor is it one I ever remember setting up. Not sure how this happened although I think it might be a default email address, but anyway I've just managed to get in, finally. So thank you.
- Walter
No worries, Christine - I'm glad to hear it's sorted now.
See you around the Community and take care!
