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ChristineK17's avatar
ChristineK17
New member | Level 2
3 years ago
Solved

Paid subscription but loss files and now on basic plan.

I have been paying for extra storage for years, and just paid again a month ago. Signed in today to find I have the basic plan and no files are all. Can't access support because my subscription packa...
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  • Walter's avatar
    Walter
    3 years ago

    Hey ChristineK17, sorry to hear about this.

     

    Do you happen to have another Dropbox account perhaps, associated with a different email address of yours?


    Also, can you clarify if you had upgraded your account via the website or if it was through the app store on a mobile device?

     

    Thanks!

ChristineK17's avatar
ChristineK17
New member | Level 2
3 years ago
Yes, thanks, it seems that my account email address for logging in was not the one that all my Dropbox correspondence uses, nor is it one I ever remember setting up. Not sure how this happened although I think it might be a default email address, but anyway I've just managed to get in, finally. So thank you.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
3 years ago

No worries, Christine - I'm glad to hear it's sorted now.

 

See you around the Community and take care!

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