Forum Discussion

atobear's avatar
atobear
New member | Level 2
3 years ago

Paid through PayPal, but my account wasn't upgraded

Two days ago I bought an upgrade, the payment went through PayPal and cleared at my bank. Now the new plan is not showing up.

I have an email from dropbox regarding the sale.who can I contact or does anyone know what I can or need to do?

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    @atobear wrote:

    ... the new plan is not showing up. I have an email from dropbox regarding the sale.

    Does that email address match the address on your existing Dropbox account? It's fairly common for someone to accidentally start a new account instead of upgrading their existing one.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey atobear, thanks for bringing this to our attention.

     

    Can we reach out to you via email, so we can investigate this?

     

    Thanks.

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