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Forum Discussion
Pay subscription
This is my fourth day trying to pay my annual subscription and I’m receiving the same error message, which is a pop-up red banner, stating some thing has gone wrong. Please refresh the page or contact customer support. I cannot process my payment. Somebody said they were going to correspond with me via email and that has not happened either.
- 2,000 GB plan. I currently through Apple, but dropped it and want to go direct. I’ve been paying for this plan for about four years. I’m having trouble with Apple paying on time so I want to go direct.
- Here is the url: https://www.dropbox.com/buy/plus
How do I attach a screen shot of the red banner? It says something has gone wrong contact support. - Since I’m dropping Apple as my payment method through iTunes, I’ve been downgraded to basic. I’ve been on the 2000 GB plan for years.
- Walter
Dropbox Staff
Thanks for the additional information JIm A - much appreciated.
Could you try clearing your browser's cache or try another browser and let me know if you still get an error?If you do, you can use the camera icon (insert photo option) within your reply's box to send us a screenshot.
