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Forum Discussion
Stacey Davis
2 years agoExplorer | Level 3
Paying for DB but only getting 2GB space
I have been paying $11.99 a month for years and only have 2GB of storage. Any ideas on how to get this corrected? I cannot reach a live person at DB, just a chatbot who wants me to buy more storage. Thank you!
- Rich
Super User II
Stacey Davis wrote:
I have been paying $11.99 a month for years and only have 2GB of storage.
You likely have more than one account. Use the credit card charge lookup tool to identify the account you're being charged for.
- Stacey DavisExplorer | Level 3
Thanks but I use paypal and can see the charge come out monthly. I figured out how to submit a case so just did that. Hope they can figure this out. Thank you!
- Walter
Dropbox Staff
Hey there Stacey Davis, sorry to jump in, but could you share your ticket's ID so that we can look it up in our system?
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