Forum Discussion

Stacey Davis's avatar
Stacey Davis
Explorer | Level 3
2 years ago

Paying for DB but only getting 2GB space

I have been paying $11.99 a month for years and only have 2GB of storage. Any ideas on how to get this corrected? I cannot reach a live person at DB, just a chatbot who wants me to buy more storage. Thank you!

    • Stacey Davis's avatar
      Stacey Davis
      Explorer | Level 3

      Thanks but I use paypal and can see the charge come out monthly. I figured out how to submit a case so just did that. Hope they can figure this out. Thank you! 

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff

        Hey there Stacey Davis, sorry to jump in, but could you share your ticket's ID so that we can look it up in our system? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!