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Forum Discussion

LucyM's avatar
LucyM
Explorer | Level 4
2 years ago

Paying for Dropbox twice

I have discovered that I am paying for Dropbox both via App Store and PayPal and from I can tell I only have one email registered.. I have been emailing someone from Dropbox about this but they are not really giving me any solutions or info…
Billing
Payments
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi LucyM, thanks for bringing this to our attention.

     

    Do you have the ticket ID from when you contacted the support team?

     

    This will help me to assist further!

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for the ticket ID and sorry to jump in LucyM 

         

        I was able to locate it in our system and passed your comments on to the agent who's handling your case.

         

        They'll be getting back to you soon, but please let us know if you have anything else to add. 

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