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Koren Mcx's avatar
Koren Mcx
New member | Level 2
2 years ago

Paying for plan but showing as free plan.

Hi there

I’ve started paying for the 9.99 plan with Dropbox as of November, not used it until now and it’s showing as the free plan … my most recent payment has just come out so I’m confused, any ideas? Does Dropbox not have a customer service team?

Thank you
Koren

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Payments
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upgrades

1 Reply

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    2 years ago
    Koren Mcx wrote:
    I’ve started paying for the 9.99 plan with Dropbox as of November, not used it until now and it’s showing as the free plan …

    You likely have more than one account. Use the credit card charge lookup tool to identify the account that you're paying for.

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