Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

erikssonsimon's avatar
erikssonsimon
Explorer | Level 3
2 years ago

Paying for Plus, but I have the Basic.

Hello, I am paying for a Dropbox Plus, but I don’t have it when I log in, I only have Dropbox Basic. And I also cant find my files.  I get the payment receipt to my email, which is the same ema...
billing
Payments
Plans
upgrades
erikssonsimon's avatar
erikssonsimon
Explorer | Level 3
2 years ago

Where exactly im just ending up in a loop of clicks and links and this freaking chatbot that cant help me

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
2 years ago

Hey erikssonsimon, thanks for posting here! 

 

I created an email on my end for you. I'll be happy to see you there!

 

Thanks!

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!