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ElaineD's avatar
ElaineD
New member | Level 2
3 years ago
Solved

Plan apparently costs $331.20 but the bill is over $1600

The left says the bill is $331.20.
The right says the bill is $1440.00 With VAT it's $1656.00
That's 400% more expensive.
There's no explanation to justify this.
How can Dropbox say it costs $331.20 and then bill a customer $1656?

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  • Mark's avatar
    Mark
    3 years ago
    ElaineD wrote:

    That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.

    Yes it does. It says its per user per month:

     

     

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  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    ElaineD wrote:

    How can Dropbox say it costs $331.20 and then bill a customer $1656?

    It's $331.20 per user, and the license includes 5 users. $331.20 x 5 = $1656.

  • ElaineD's avatar
    ElaineD
    New member | Level 2
    3 years ago

    Drop box really needs to say that on their website!

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    3 years ago
    ElaineD wrote:

    Drop box really needs to say that on their website!

    They do. You can see it in the screenshot you posted.

     

     

  • ElaineD's avatar
    ElaineD
    New member | Level 2
    3 years ago

    That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    3 years ago
    ElaineD wrote:

    That just says you can have 5 users on the plan. It doesn't say that the fee is per user on the billing cycle on the left.

    Yes it does. It says its per user per month:

     

     

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