Forum Discussion

str1's avatar
str1
New member | Level 2
2 years ago

Potential fraudulent charges from Dropbox

I'm receiving charges of £19.99 from Dropbox, but when I log onto my account, I can't find any details other than those associated with a free profile. 

 

Payments
  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey str1, thanks for reaching out to our Community.

     

    Have you perhaps used our payment lookup tool, to see which email address is associated with the payments?

     

    Let me know what you find.

    • str1's avatar
      str1
      New member | Level 2
      2 years ago

      Hi Hannah, yes, and the transaction ID doesn't match

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Thanks for checking, str1.

         

        In that case, I would suggest opening a private browsing/incognito window on your browser and going to this page.

         

        You should be able to insert your info and submit a help request to our support team, to be assisted directly.

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!