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Forum Discussion
Problems with the subscription website
I've had a personal Plus subscription for years. Yesterday I got a message that my account had been downgraded and I was out of storage. I figured my card on file must have expired, so I've been trying for HOURS to renew online getting the same error message every time I open the page where you put in billing information. "Something went wrong. Please refresh the page or contact customer support."
As suggested by the two sales reps who attempted to help me (shoutout to John Anthony), I tried to make the transaction from four different browsers and an incognito window from four different devices with the same result. I also cleared my cache. My husband also tried to make a transaction from his device and totally separate account to see if it would work for him and it did not. I suspect it is a website problem, but I can't get through to a human for help (chatbot didn't recognize my problem) and my remote work is majorly interrupted. Can someone please help??
- Jay
Dropbox Staff
Hi robin712, thanks for bringing this to our attention.
Do you have any proxy, VPN, firewall, security software, or even ISP/router settings that could be restricting traffic to the following Dropbox domains?
This will help me to assist further!
