You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

JIm A's avatar
JIm A
Explorer | Level 3
2 years ago

Processing payment

I can't upgrade my account. Browser states "something has gone wrong, contact customer support". Tried two browsers and cleared cache. Can't find anyone to talk to.

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff

    Hi JIm A, thanks for bringing this to our attention.

     

    Did you attempt to upgrade via the site or the mobile app?

     

    Do you see any payments on this page?

     

    This will help me to assist further!

    • JIm A's avatar
      JIm A
      Explorer | Level 3
      I attempted on both Mac and my iPhone, and neither are processing. I’m receiving a red banner that says something went wrong and a square box with black lines moving back-and-forth on it like it’s attempting to process but it’s not wanting to allow the purchase button to highlight. I’ve cleared the cash and tried multiple browsers and two different devices. I want to upgrade because I’m changing from Apple to paying direct.
      • Jay's avatar
        Jay
        Icon for Dropbox Staff rankDropbox Staff

        Thanks for the info. Are there any payments on the page I linked previously?

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