Need to see if your shared folder is taking up space on your dropbox 👨‍💻? Find out how to check here.

Forum Discussion

Oficina de detalhamentos's avatar
Oficina de detalhamentos
Explorer | Level 3
2 years ago

My plan was downgraded, but I paid for an upgrade.

I signed a one year 2TB dropbox plan june of 2023. Mid january, without any warning, dropbox tried to charge R$628,00 on my credit card. Since it didnt go though, i received an email saying that my s...
billing
downgrade
Payments
Plans
Oficina de detalhamentos's avatar
Oficina de detalhamentos
Explorer | Level 3
2 years ago

Good morning Megan, 

Yes i saw the link you sent. That is exactly my complain. I signed the 2TB plan 29/6/2023... in febuary i started getting emails from dropbox that i have to upgrade my account to 3TB plan because 2TB storage was already (as you can see from the link you sent, i only used 355GB). After so many trial to bill my credit card without sucess, my plan was downgraded to 2GB. Do you what me to forward the emails to you?

Oficina de detalhamentos's avatar
Oficina de detalhamentos
Explorer | Level 3
2 years ago

One of the email i got... it is in portugues so you will have to translate

 

Olá, Oficina,

Ainda não conseguimos cobrar por sua conta Dropbox Plus mesmo depois de várias tentativas. Pedimos que você verifique se suas informações de faturamento estão atualizadas. Se não estiverem, sua conta sofrerá downgrade.

Alterar informações de faturamento


Lembre-se: depois do downgrade na sua conta para o Dropbox Basic, seu espaço de armazenamento cairá de 2 TB para 2 GB (além do espaço de bônus ganho anteriormente), e você perderá o acesso a recursos de segurança como senhas para links compartilhados, permissões de pastas compartilhadas e exclusão remota.

O Dropbox deixará de sincronizar se seu uso ultrapassar a nova cota, e você só poderá adicionar arquivos ao Dropbox quando o espaço usado ficar abaixo do espaço disponível na conta.

Atenciosamente,
- Equipe Dropbox

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Oficina de detalhamentos -  sorry to jump in here, but could you clarify if you had upgraded through the website directly or via the app store on a mobile device? 

    • Oficina de detalhamentos's avatar
      Oficina de detalhamentos
      Explorer | Level 3
      2 years ago

      Website... Número de referência da transação: removed 29/06/2023

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Can I send you an email, in order for us to have a closer look into this Oficina de detalhamentos? 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!