Forum Discussion

Moryus's avatar
Moryus
Explorer | Level 3
2 years ago

Receiving emails about deactivation after renewing billing plan

Hey!
My group is still receiving emails about deactivation after renewing billing plan. We received all recites and confirmations, but the emails for deactivation are still coming.

billing
Payments

2 Replies

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Moryus, sorry to hear about this.

     

    Can you send us a screenshot of the email you received, showing the date you received it?

     

    Have you also tried reaching out to our support team for direct assistance?

     

    Thanks!

  • Moryus's avatar
    Moryus
    Explorer | Level 3
    2 years ago
    Hey! Yes i reached out to suport. The problem is solved. It was a bug in your sistem.

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