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Forum Discussion
FarmsteadFair
2 years agoNew member | Level 2
Refund for expired Email Account
Hello,
I was charged for a annual subscription for $119 for an email address that has been closed since 2017. Can you please email me to sort this out as soon as possible please?
Thank you , Shannon
- Jay
Dropbox Staff
Hi FarmsteadFair, thanks for bringing this to our attention.
As this is related to sensitive billing info, I’d recommend getting in contact with our support team directly to look into this matter in more detail.
You can do this by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
Keep me updated with any progress!
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