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Forum Discussion
Rogue charges
Hello, I have charges on my credit card from dropbox, but do not have an active account with a paid plan. I used the "Billing Help Request" page back in April but my credit card is still being charged monthly. how can I get to talk with someone (phone, etc) to sort out this issue?
1 Reply
- Rich
Super User II
Xicca wrote:
I used the "Billing Help Request" page back in April but my credit card is still being charged monthly. how can I get to talk with someone (phone, etc) to sort out this issue?Do you have the ticket number that you received when you submitted the request? That will help one of the Dropboxers here in tracking down your request. There is no phone support available. The only method of contact is through the ticket system.
If this isn't the process you followed in April, then visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.
