Signed up for a monthly trial but got charged

Hi there Marco333 - sorry to hear about this.

You haven't clarified what you'd like to do in this case. Are you looking to cancel your subscription and get a refund perhaps or you had something else in mind?

Did you try contacting our support team about this directly to sort it out with account specific information? 

Let me know more and we'll take it from there, Marco. 

I see, thanks for clarifying that for me Marco333 

Would it be OK if I sent you an email to have a further look internally? 

Thanks, Marco333, I just emailed you, so I'll see you there.

Same thing just happened to me and so I’m no longer interested in the service very poor first impression

This just happened to me I’m very disappointed and it was a terrible impression of your upgraded services I’d like to cancel the upgrade and be refunded as soon as possible, I was not expecting an immediate withdrawal from an account I didn’t give the go ahead for withdrawing from. Please correct this 

Please reach out to me as well I’m very frustrated by this exact same thing happening to me and immediately made me uninterested in potentially upgrading

Makailahmarinmckinley, can you send me a screenshot of what you see here and here? If there’s any kind of personal info showing, please make sure to mask it first.