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guyrivers's avatar
guyrivers
New member | Level 1
11 months ago

Small company getting billed but staff using personal accounts

Small company is billed annually for Dropbox but the 2 staff use personal accounts to access company files.  These personal accounts run out of space and are prompted to upgrade.  I'm one of the 2 st...
account access
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guyrivers's avatar
guyrivers
New member | Level 1
11 months ago

The code on the Dropbox charge on the company's bank statement only has 10 digits.  The payment info lookup requires 12 digits.  Then I can't submit a billing inquiry that's suggested because my personal account doesn't have that available.  Is there any other way to handle this?

By the way, the posting about pricing was not from me.  I'm not sure how it got into this thread.

Megan's avatar
Megan
Icon for Dropbox Community Moderator rankDropbox Community Moderator
11 months ago

Hey guyrivers, just to make sure we're on the same page here, it sounds like you need help identifying where the annual charge is coming from, right?

If that's the case, then would you mind if we reached out via email, so we can have a closer look into this?

Thanks!

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