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Forum Discussion
Subscription cancellation
I have been trying to cancel subscription for last 3 months now, I have tried everything even deleted my account but again got charged this month. It is so hard to contact someone as the website page keep directing to different articles. Also emailed the marketing team and they were supposed to reply back in 24 hours but no response. Please if anyone can help with any information I would really appreciate it. It is very frustrating dropbox!
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I have been trying to cancel as well. My subscription ended today. Contacted my credit card last night after two days of an endless loop not allowing me to cancel. Very frustrating. I've not received any contact via email from them either.
- Megan
Dropbox Community Moderator
Hi doodlegirl, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
Hi Megan, I have emailed you back all the necessary info you asked me to, please reply here or on my email at: [Removed as per Community Guidelines] please assist me cancelling this
