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Forum Discussion
Erikbiller
2 years agoNew member | Level 2
Subscription under different Dropbox account
I payed to upgrade my storage space on the wrong account and now I try to activate it on the correct account and all I get is error codes and I can’t even pay for it on the new account. I want to cancel my sub on my old account and attach it to my new one.
- Nancy
Dropbox Staff
Hi Erikbiller! Thanks for posting this here.
Can you send me a screenshot of the error you’re receiving, when trying to upgrade the correct Dropbox account?
Also, I’d like you to clarify if you used your iTunes/Google Play account or www.dropbox.com to upgrade the other one.
I’ll be able to help you further this way.
- ErikbillerNew member | Level 2
I payed with apple iTunes.
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