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Forum Discussion
Almuftiyz
2 years agoExplorer | Level 4
The plans not the same at Android phone.
Hello
i see some offer in website that offer me something that's i need
but the problem i can pay only with my phone Googleplay
but i can't find the same plan at the web site
Dropbox plus with 3 months trail
so how can i subscribe with my phone at the plan that shown only on website for me?
- Megan
Dropbox Staff
Hi Almuftiyz, welcome to our Community!
Sometimes we present offers that are specifically if you choose to upgrade using the website, and not through Google/Apple Store.
I believe this might be the case there.
If you visit the same plan page using the browser on your phone, do you perhaps see it there? Feel free to also send me a screenshot of the offer you see on your end.
Keep me posted!
- AlmuftiyzExplorer | Level 4
Yes i can see the offer in the phone browser
but i can't see it in the application an my phone
and the only way i can pay for now by Google play
The plan
Dropbox Essentials with Free For 30 Days
- AlmuftiyzExplorer | Level 4
same account same device
the only different one from browser the other from the app
- AlmuftiyzExplorer | Level 4
No the only thing i can see it's Upgrade then it show the screen above to subscribe no plans
- Hannah
Dropbox Staff
Hey Almuftiyz, thanks for all the info you provided.
Unfortunately, if the offer is only available on the web and it's not shown as an option in the mobile app, there's nothing we can do at this time, as it's a web offer.
To redeem it, you'll have to sign up for the trial through our website.
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