Forum Discussion

Almuftiyz's avatar
Almuftiyz
Explorer | Level 4
2 years ago

The plans not the same at Android phone.

Hello

i see some offer in website that offer me something that's i need

but the problem i can pay only with my phone Googleplay

but i can't find the same plan at the web site

Dropbox plus with 3 months trail 

so how can i subscribe with my phone at the plan that shown only on website for me?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi Almuftiyz, welcome to our Community! 

     

    Sometimes we present offers that are specifically if you choose to upgrade using the website, and not through Google/Apple Store. 

     

    I believe this might be the case there. 

     

    If you visit the same plan page using the browser on your phone, do you perhaps see it there? Feel free to also send me a screenshot of the offer you see on your end. 

     

    Keep me posted!

    • Almuftiyz's avatar
      Almuftiyz
      Explorer | Level 4

      Yes i can see the offer in the phone browser 

      but i can't see it in the application an my phone 

      and the only way i can pay for now by Google play

      The plan

      Dropbox Essentials with Free For 30 Days

    • Almuftiyz's avatar
      Almuftiyz
      Explorer | Level 4

      same account same device 

      the only different one from browser the other from the app

       

       

       

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II

    Almuftiyz wrote:

    but i can't find the same plan at the web site


    Do you perhaps see a plan on the phone listed as Professional, instead of Essentials?

    • Almuftiyz's avatar
      Almuftiyz
      Explorer | Level 4

      No the only thing i can see it's Upgrade then it show the screen above to subscribe no plans

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff

        Hey Almuftiyz, thanks for all the info you provided.

         

        Unfortunately, if the offer is only available on the web and it's not shown as an option in the mobile app, there's nothing we can do at this time, as it's a web offer.

         

        To redeem it, you'll have to sign up for the trial through our website.

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