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huiseong's avatar
huiseong
New member | Level 1
8 months ago

The refund is in progress but has not been processed.

My Ticket Number is  #24302291. 

I received a response that "Within a few business days, you'll see the amount of the transaction credited to the payment method used to purchase the subscription." 

But the status says "Waiting" even though we waited for a month and couldn't get a refund.

Could you help me resolve this issue?

Regards, 

Refunds

4 Replies

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Hey huiseong - thanks for bringing this to our attention.

    May I ask if you get the same page after clearing your browser's cache or using another browser?

    Let us know if you do and we'll reach out via email to have a further look internally.

    Thanks!

  • huiseong's avatar
    huiseong
    New member | Level 1
    8 months ago

    Hello,

    Even after clearing the browser cache and refreshing, the issue still persists and shows as "in progress."

    Could you please check the email again?

    Thank you

  • huiseong's avatar
    huiseong
    New member | Level 1
    8 months ago

    Hello,

    Even after clearing the browser cache and refreshing, the issue still persists and shows as "in progress."

    Could you please check the email again?

    Thank you

  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    8 months ago

    Thanks for clarifying that for me huiseong - I've just sent you an email to have a further look internally. 

    Whenever you get the chance, please take a look at your inbox and we'll take it from there. 

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