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JAS4's avatar
JAS4
New member | Level 2
2 years ago

Trial cancelled on time but still charged

I had a Dropbox Professional Trial subscription I cancelled it on 2/15/24 and have an email confirming this. The Trial email stated: 

"Just a heads up—your trial ends February 16, 2024." 

I was still charged for 1 month subscription of this TRIAL.  I cannot find any place to contact billing since we have only a basic subscription. This is totally dishonest marketing.  Have others had this happen? 

 

BEWARE AND BE WARNED!!! 

 

 

billing
cancellations
Dropbox Pro
Promotions

1 Reply

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hi JAS4, let's jump right into this!

     

    Is it possible that you have a second account? 

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more! 

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