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dcstacey's avatar
dcstacey
New member | Level 2
19 days ago

Trying to cancel subscription but no longer have email access

I am being charged recurring payments for a dropbox associated with a work email I no longer have access to.

It's from a few years ago so I can't provide the answers to the alternative verification questions, but obviously can confirm payment details.

Please can you assist me in cancelling this subscription.

Many thanks

Donna

account access
cancellations
Payments

1 Reply

  • Mark's avatar
    Mark
    Icon for Super User II rankSuper User II
    19 days ago

    How do pay? If its via Dropbox direct on the website you need to go to http://www.dropbox.com/get_help and log a ticket asking them to cancel it. 

    You can also use this to look the account up and log a ticket from there, if you pay via the website. 

    If you pay via an App Store you need to contact them direct.

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