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DOSullivan's avatar
DOSullivan
New member | Level 2
2 years ago

Unable to access paid Professional plan, all I see is my Basic plan. Why?

I completed annual payment and received receipt for payment (Professional plan).  When I go to Dropbox my account it is a Basic plan without all of my previously saved files.  I cannot seem to log in...
Billing
Plans
upgrades
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi DOSullivan, welcome to our Community!

 

It sounds possible that you upgraded a different account than the one you're using. 
 

Have you tried using our self-serve look-up tool, in order to locate the Dropbox account linked to the charge, and identify if it's a different one?

 

Did you upgrade via the Dropbox site directly, or on the mobile app?

 

Keep me posted!

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