Unable to cancel my Dropbox Essentials plan

Hey AlisonG - sorry to hear you're having issues with this.

Can you clarify if you're getting a particular error when following these steps? 

Thanks!

When I select the cancel plan button absolutely nothing happens, and I’ve tried it on my laptop and mobile. 

Hey AlisonG, thanks for the update here.

If you've tried it on different devices and are still having trouble, since you're on the Essentials plan, did you try reaching out to our support team for assistance?

You can do so from this page.

Let us know how it goes!

I have tried on my laptop & mobile and tried to contact the support team, by raising a ticket. I have 24 hours to get this issue resolved. 

Can you please send us the ticket number, so we can take a look, Alison?

I have now spent 2 days trying to cancel my subscription to Dropbox and still am unable to do so. I have cleared out all my Dropbox files, and have tried to contact Dropbox numerous ways and no has been able to assist or tell me why I can’t cancel my plan. If I get charged tomorrow, I will demand a refund and you need to seriously look at your lack of customer service.

Hey AlisonG, let me also jump in here. 

I was able to locate your ticket number, and also left an internal note in there for the agent to see. 

Thank you for your patience, and for hanging tight. The agent will be with you as soon as possible and proceed with your request. Thanks!

I have heard nothing today from any of the Dropbox agents. Please cancel my plan.