We’re aware of an issue causing slower load times on the Dropbox Community forum. It should be resolved soon. Thanks for your patience! 

Forum Discussion

AlisonG's avatar
AlisonG
New member | Level 1
10 months ago

Unable to cancel my Dropbox Essentials plan

I am unable to cancel my Essentials Plan. I have deleted all my Dropbox files and still can't cancel my plan.  There is no customer support and my plan is due to renew on Sunday 19th Jan.  What can I...
cancellations
AlisonG's avatar
AlisonG
New member | Level 1
10 months ago

I have now spent 2 days trying to cancel my subscription to Dropbox and still am unable to do so. I have cleared out all my Dropbox files, and have tried to contact Dropbox numerous ways and no has been able to assist or tell me why I can’t cancel my plan. If I get charged tomorrow, I will demand a refund and you need to seriously look at your lack of customer service.

  • Megan's avatar
    Megan
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    10 months ago

    Hey AlisonG, let me also jump in here. 

    I was able to locate your ticket number, and also left an internal note in there for the agent to see. 

    Thank you for your patience, and for hanging tight. The agent will be with you as soon as possible and proceed with your request. Thanks!

    • AlisonG's avatar
      AlisonG
      New member | Level 1
      10 months ago

      I have heard nothing today from any of the Dropbox agents. Please cancel my plan. 

About Plans and Subscriptions

Ask the Dropbox Community for help if you have questions about your Dropbox plan or subscription. Find solutions and share advice with members.

The Dropbox Community team is active from Monday to Friday. We try to respond to you as soon as we can, usually within 2 hours.

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X, Facebook or Instagram.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!