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Forum Discussion
Unable to cancel
Hi there,
I am getting really upset . I ve tried last year to cancel my subscription and to dispute the transaction on my bank account t and never had any answer even after a few emails. Then I couldn't do prove anything with a bank because no proof.
Anyway my problem is that I paid for a plan or subscriptions that is not showing on my account so I cannot cancel. and to talk to someone on the phone you need to be in the premium plans which is revolting.
Can you help?
11 Replies
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- Nancy
Dropbox Community Moderator
Sorry to hear this, Alexallee.
Did you initially upgrade your Dropbox account via www.dropbox.com, or did you use the App Store/Google Play Store?
If you’ve been in touch with our support team, you should also have received a ticket number to your email address. Can you share with me any ticket numbers you may have?
Let me know, and we’ll take it from there.
- Hi Nancy,
I never received any ticket that s where my problem is and where I also couldn't t do anything with my bank wither because no proof.
I actually don t remember ever upgrading it as well but I am not sure so I might at fault.
Thank you - Hi Hannah,
I believe it is a credit card one, I don't have Aple and I have no subscription on my play store.
Thanks - Nancy
Hi again, Alexallee! You can verify whether these are in-app charges by looking at your bank statement. Usually, it will show Google/iTunes next to them.
If these are coming directly from Dropbox though, I can log a ticket for you and contact you internally to this email address.
Let me know.
- Thank you Nancy,
It would be great if you could log a ticket for me.
Thank you very much Nancy, it would be helpful if you could tell us exactly how to get in touch with the Dropbox customer support team. This link that you posted -dropbox.com/support - just takes you to articles. I have been working at this for two hours and cannot get any assistance online or by phone.
- Nancy
I’m sorry to hear this, Deb Evans.
Can you clarify what Dropbox plan you’re currently on? I’m asking because this affects the support options available.
If you want to contact our support team about a billing issue, and you’re on a free Basic account for example, you can follow these steps directly.
Let me know, if you face any issues though.
Hannah, it. has NOTHING to do with payment method and NOTHING to do with what server we are logging into. Multiple people are experiencing the SAME DROPBOX GLITCH and reporting our frustration about this on multiple threads. Please elevate this to a supervisor ASAP. Dropbox MUST fix this and cannot hold its customers and their credit cards hostage.
