Forum Discussion

TECMV's avatar
TECMV
Explorer | Level 3
2 years ago

Unable to locate Dropbox account to cancel recurring charge.

We are trying to cancel a dropbox charge that has been incurring on our credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credit card purchase look up and it didn't work.  We need to find a way to locate the account associated with this charge so we can cancel it. If we are unsuccessful, we will be calling our credit card company to block the charge moving forward. 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff

    Hi TECMV, let's jump right into this!

     

    Have you tried to contact Dropbox Support directly for this?

     

    You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

     

    Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

     

    Let me know more!

    • TECMV's avatar
      TECMV
      Explorer | Level 3

      Hi Megan,

      The issue is there is a recurring billing charged to an account which we cannot find.  Tried all options provided in this forum and elsewhere.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hey TECMV, if you can provide the necessary billing info to our Support, they should be able to locate the charge, and help you cancel it. 

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