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TECMV's avatar
TECMV
Explorer | Level 3
2 years ago

Unable to locate Dropbox account to cancel recurring charge.

We are trying to cancel a dropbox charge that has been incurring on our credit card for sometime now. However, no one seems to be able to locate the account associated with it. We tried to do a credi...
Billing
cancellations
Payments
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi TECMV, let's jump right into this!

 

Have you tried to contact Dropbox Support directly for this?

 

You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.

 

Let me know more!

  • TECMV's avatar
    TECMV
    Explorer | Level 3
    2 years ago

    Hi Megan,

    The issue is there is a recurring billing charged to an account which we cannot find.  Tried all options provided in this forum and elsewhere.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey TECMV, if you can provide the necessary billing info to our Support, they should be able to locate the charge, and help you cancel it. 

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