Need to see if your shared folder is taking up space on your dropbox 👨💻? Find out how to check here.
Forum Discussion
unable to restore purchase
There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
35 Replies
Replies have been turned off for this discussion
- Megan
Dropbox Community Moderator
- Thank you for sharing that, I just took those steps and it didn’t work. When I tapped on restore purchases, a message popped up that said the operation could not be completed and showed an error code.
- I have this same issue
I tried to restore the purchase but don’t work.
I bought an anual plus plan Como lo pague por Apple Store lo unico que veo es esto:
Jay Hannah MeganSubmit a Help Request
Couldn’t find an answer? Please submit a help request form so we can get in touch.
I want to look up information related to:
Choose an account
- OtherFor security purposes, we can only provide the email address associated with the account in question to third parties.
Email address associated with the account
(To choose your own account, please sign in.)
Payment DetailsSelect a payment
- Apple App StoreIf you purchased your Dropbox subscription through the Apple App Store, you can cancel your Dropbox subscription or free trial by following these steps:
- On your iPhone or iPad, tap Settings.
- Tap your name.
- Tap iTunes & App Store.
- Tap your Apple ID at the top of the screen, then tap View Apple ID.
- Tap Subscriptions (about midway through the screen).
- Tap Dropbox.
- Tap Cancel Subscription or Cancel Trial.
- Tap Confirm.
- Your account will downgrade to Dropbox Basic (free) at the end of your billing cycle.
You can find more information here about requesting a refund from Apple.
I have the same issues. I have the Dropbox Plus account and purchased a new device, an Ipad. Used the new dropbox app from the apple store and when I login it shows that I only have the basic account not the Plus. Tried to restore purchase and get the 409 error code as well. All my files from the plus account are not showing up and dropbox wants to sell me an upgrade. I also removed very old devices on my dropbox account.
