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ltg444's avatar
ltg444
Explorer | Level 3
4 years ago

unable to restore purchase

There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)

Mobile
Payments
Plans
upgrades

35 Replies

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  • Walter's avatar
    Walter
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lynxy_618 - sorry to hear you're having issues with this.

     

    If you've ensured that the Dropbox mobile app and your device's OS are up to date and still get this error, could we reach out via email to have a further look internally? 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Lynxy_618! I’ve logged a ticket for you. Please reply back to me, when you can.

  • Fanda 's avatar
    Fanda
    New member | Level 2
    2 years ago

    Hello- I am on an iPhone and subscribed to the 2TB storage - account was charged but my Dropbox will not upgrade and says I’m still a basic account. I’ve tried to restore purchase via Wi-Fi and cellular data and I get the error code 409 as well. Please let me know what I can do to make my account sync to the plan I’ve purchased.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Community Moderator rankDropbox Community Moderator
    2 years ago

    Hey Fanda , sorry to see that you're having this issue. 

     

    Can we send you an email, so we can investigate it further?

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