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Forum Discussion
unable to restore purchase
There's a free trial right now and somehow I'm still charged for the upgrade. But I also cannot access my new space, keeps saying I need to upgrade, and when I go to restore my purchase it says (NSURLError Domain Error 409.)
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- Error 409 on cellular and wifi, and the app is updated
- When I try to resubscribe, the popup shows an already subscribed when I press ok; another popup shows working with the animation blue icon box keeping forever
yes please do!
- I’m having this issue as well. What is the resolve and can you just post in forums for people in the future? Because this is super frustrating. I purchased a pro subscription.
- Jay
Dropbox Community Moderator
hi daddyslilvixxxen, could you confirm what plan you're seeing on this page currently? Do you see any recent payments or receipts on this page?
- I’m having the exact same problem!
- It notified me that my storage was full so I tapped to upgrade and chose the $11.99 per month Plus option. But there is a free 30 day trial so I shouldn’t be getting charged, which I haven’t, but it just keeps putting me through this loop of telling me I need to upgrade and then telling me I’m already subscribed to the plus but then still telling me that I need to upgrade. Meanwhile, I can’t upload any more photos because it saying it’s full. I tried the chat option, but that didn’t get me anywhere. Is there anyone that can help me figure this out?
